.
If you have encountered a refund issue with your CMLUK order or any technical issue on your account, follow these steps to get the support you need:
1. Go to the "Help" section located on the top right of the page.
2. Click on "Get Help and Support" to open a new window.
3. Select the category that best fits your issue. If you don't see a relevant category, click on "My issue is not listed here."
4. Briefly explain the issue and proceed to raise the issue via call, chat, or email.
5. Select the chat option and, if your issue is of high priority, check the box indicating that the issue is critical before clicking "Send."
6. A case ID will be created, which you can track by returning to the "Get Help and Support" section.
By following these steps, you can ensure that your refund issue or technical problem is addressed promptly and effectively.
Template for Raising Queries with the Amazon Support Team
Issue Description:
Dear Team,
We would like to bring an issue to your attention.
While performing {Action} on Order ID {________}, we encountered the following issue: {Issue}.
We kindly request your prompt assistance in resolving this matter to ensure the earliest possible resolution for the customer.
Important Note:
When drafting the issue statement, please ensure that the following are excluded:
- Verbiage including the terms "Parked," "Drop shipping," or "Tracking issue."
- Any mention of tracking-related problems.
